CNA - General
Q1: I am a new Staff / Student, I cannot use my CNA and password to login VTC email system. What should I do?
 Applicable to Staff and Students
For Staff: You are required to activate the CNA before using VTC email system, please visit http://cnatools.vtc.edu.hk to activate your CNA.
For Student: If you have completed the self-registration process through "New Student Registration System", you DO NOT need to activate your CNA again. If not, please visit http://cnatools.vtc.edu.hk to activate your CNA.
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Q2: I am an IVE/HKDI/YC student, what kind of IT services are provided?
 Applicable to Students ONLY
You may enjoy the Email, WiFi Internet Access, VPN Service, Online Learning Service, etc. Please download the mobile apps of VTC@HK and click "Info Corner" for more information.
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Q3: What should I do if I would like to create a new departmental CNA?
 Applicable to Staff ONLY
Departmental CNA account is designated for a department to facilitate the official activities and project's enquiry or communication.
To create Departmental CNA, please complete the Application eForm for processing.
For technical support, you may contact campus support staff or itsd-helpdesk@vtc.edu.hk for enquiry.
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Q4: What is the maximum validity period for a departmental CNA?
Applicable to Staff ONLY
Two years. Account owner is required to extend the validity period before the expiry date by completing the Application eForm
For technical support, you may contact campus support staff or itsd-helpdesk@vtc.edu.hk for enquiry.
Expired departmental CNA will be deleted automatically. CNA owner has the sole responsibility to transfer the ownership if he is no longer responsible for managing the CNA.
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Q5: How do I transfer the departmental CNA's ownership to other staff?
Applicable to Staff ONLY
Please complete the Aapplication eForm for transfer the ownership.
For technical support, you may contact campus support staff or itsd-helpdesk@vtc.edu.hk for enquiry.
Staffs are required to transfer the ownership to other responsible colleague if they no longer own the account.
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CNA - Password
Q1: What is the password complexity requirement, and any best practice?
Applicable to Staff and Students
CNA's Password Requirement:
- Shall change password at least every 180 days.
- Shall not re-use the previous two passwords.
- At least 8 characters long
- Shall contain at least any three of following:
a. Include at least one uppercase letter.
b. Include at least one lowercase letter.
c. Include at least one digit.
d. Include at least one symbol. (e.g.: ! @ # $ % ^ & *)
- Don't include any part of your name. (If you name is "chan tai man", your password should not contain the word of "chan" or "tai" or "man". No matter the word is capital or small letter.)
Best Practice:
- Shall change the password when using the account for the first time.
- Shall not disclose the user ID and password to anyone.
- Should adopt a significantly different password from the previous one.
- Don't reuse previous password.
- Shall not include any personal information such as name, ID number, telephone number or date of birth.
- Don't use any dictionary word. (e.g. happy, apple)
- Don't use more than 3 of continuous characters.
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Q2: How do I change a new password?
Q3: What should I do if my password has expired?
Q4: If I forgot my password, what should I do? (Staff/Student/Departmental CNA)
Q5: How to remove the saved password in my mobile’s Wifi setting (forget “VTC Wireless Network” )?
