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Email - General

Q1: How do I change the email display name?

Q2: What is the maximum size of a single email sending via email system?

Q3: What is the email storage quota?

Q4: I logged into Email & CNA Services Portal, but my mailbox usage cannot be displayed. What should I do?

Q5: How do I setup email account on smartphone device?

Q6: I am a VTC student, can I define another email alias instead of my existing student email?

Q7: What is the maximum number of recipients per email message?

Email - Mailing List    (Applicable to Staff ONLY Applicable to Staff ONLY)

Q1: What is the minimum and maximum length for a mailing list name?

Q2: Is there any requirement for defining a mailing list name?

Q3: What is the expiration period for a mailing list?

Q4: What should I do if I would like to send an email to a group of staff/students?

Q5: I have input the name of a staff (e.g. Peter) in mailing list member’s field, but I still cannot find that staff in auto suggestion list. Why?

Q6: I have searched and selected a mailing list and clicked details icon to browse the details, but the member of that mailing list cannot be displayed, why?

Q7: In Email & CNA Services Portal’s Mass Mail page, I found there are some outdated sites and campuses for selection. Why?

Q8: When I am trying to create a mailing list in Email and CNA Services Portal, the system displayed a warning message on mailing list name like “Cannot contain forbidden word” and “Cannot equal to common word”. Why?

Q9: How do I create a mailing list?

Q10: How do I delete a mailing list?

Q11: How do I renew a mailing list?

Q12: My colleague will leave VTC soon, he would like to transfer the mailing list ownership to me. What should he do?

Q13: How do I subscribe as a mailing list member?

Q14: How do I unsubscribe from a mailing list?

Q15: How do I modify the mailing list details?

Q16: Which guideline should I follow when using mailing list?

Email - Mass Mailing    (Applicable to Staff ONLY Applicable to Staff ONLY)

Q1: I have already created a mass mailing list in Email & CNA Services Portal, why my colleagues cannot send email to this mass mailing list?

Q2: What is the maximum size of sending a mass mail?

Q3: What is the maximum recipient for creating a staff / student mass mailing list?

Q4: I have created a mass mailing list with selected incorrect staff/students, is it possible to modify the recipients?

Q5: What is the expiration period for a mass mailing list?

Q6: What should I do if I would like to send mass mail to all VTC Staff/ all VTC Student?

Q7: How do I create mass mailing list for specific campus’s students or specific unit’s staff?

Q8: Which guideline should I follow when using mass mail?

Email - Outlook / Webmail

Q1: How do I access the VTC webmail?

Q2: Which version of Microsoft Outlook is recommended?

Q3: How to set the frequency for auto-reply email in “Out of Office Assistant”?

Q4: Why did I receive a Storage Limit Warning Message in a different language?

Q5: How to check mailbox size in Outlook 2010 or Outlook 2011??

Q6: How to show mailbox size in Webmail?

Q7: How to set vacation response in Outlook 2010 or Outlook 2011?

Q8: How to enable mail forward?

Q9: In the Mac OS X, How to change the Mail setting of sync messages for offline viewing?

Q10: Can I search the contents of an attachment(e.g. Word, Excel)?

Q11: How to create e-mail signatures in Outlook 2010?

Q12: How to organize email messages using Conversation View in Outlook 2010?

Q13: How to turn off “Conversation View” in webmail or Outlook 2011?

Q14: How to create Outlook 2010 and Outlook 2011 Profile at home?

Q15: How to create and access another mailbox in my e-mail account in Outlook 2010?

Q16: How to turn on check spelling feature before sending email in webmail?

Q17: How to change the default font style for email message in Outlook 2010 or Outlook 2011?

Q18: How to delete all data on mobile device if I have lost my mobile device?

Q19: How to archive selected folder's email in Outlook 2010?

Q20: When I received a storage limit warning, what should I do to free the mailbox size?

Q21: How to activate the "Automatic Archive" function?

Q22: Do Webmail Service fully support Internet Explorer(IE) 11?